the key to electronic locks.
Thanks to their computer capabilities, the work of the hotel security manager is much easier.
When the akey card is lost or the guest checks out without returning a card, some keystrokes disable the old card.
If the guest claims that there is a lack of property in his or her room, the memory of the lock generates employee records, which makes it easier to prove or refute the allegations.
However, even the most complex locks can be broken without key control.
The key control program should address issues such as master key policy, key loss or stolen program, re-programming permissions, maintenance, and emergency key keeping. Master keys.
The Master Key should only be sent to employees with special needs.
Most hotels have master keys at different levels.
For example, the master should only be held by security personnel, director of engineering or senior management.
The floor administrator used by the maid to enter the floor room they were assigned to should be controlled by the housekeeping or the supervisor of the security guard.
The floor master should check at the beginning of the shift and re-check at the end.
The supervisor should accurately record which employee has the key to which card.
Without this, security would not be able to connect the employee to a specific cardkey, which makes the record of the lock\'s use of the card key worthless in the survey. Lost keys.
Handling the lost card key is much easier than handling the lost mechanical key as the lock itself does not need to be replaced.
However, security procedures must address the issue of how and when to return a lost or stolen card, and the staff must understand the importance of protecting their card.
If the card key is lost, the hotel supervisor should be responsible for notifying the security department and should quickly re-program all affected locks throughout the facility.
Employees should be instructed never to allow colleagues to use their card keys.
If another employee has a legitimate need for a key they don\'t have, they should sign one from the housekeeper supervisor.
Keys should be carefully counted on a regular basis, at least once during each shift, preferably at the beginning of the transfer.
In addition to the entry and exit of the control card key, the hotel security personnel must also control the key-Production function.
Card keys can be easily programmed from the front desk with PC.
Authorized employees are usually assigned a security code, usually a four-digit number that allows them to access the key of the computerProduction function.
Once access is granted, the ablank key will be inserted into the slot in the key-
Make the device connected to the PC.
The key is programmed directly from the computer, and the employee assigns the room number to the key on the computer.
Only employees who really need it should be granted access to akey machines and assigned security code.
People with security code can only be authorized to make keys at the level required for their personal position.
For example, the front desk agent should be given a security code number that only allows him or her to program the guest key, not the floor administrator or master.
Only senior management and safety management can become masters.
The secrecy of the code must not be violated.
No employee should disclose his or her secure access code to others.
This policy should be explained to employees when awarding code.
Employees should be told that if someone else uses their code to program the room key card, they may be responsible for keys that are not running automatically.
Access code should never be assigned in order.
With sequential storage, employees who want to make an unauthorized key can simply add or subtract a number from their own access code to enter the key-
Anonymous production program.
Many hotels allow employees to choose their own
Digital code that ensures a random mix of numbers.
Employees should not use their date of birth as a code as the data is easily leaked.
Even authorized employees with the specified access code should not have unlimited and unsupervised access to the key maker.
With unlimited time, the employee can continue to enter numbers until he or she is granted access to the system.
An audit of the system will find someone trying to access the key making feature.
However, because the employee does not use his or her access code, it is difficult to find the exact culprit.
Some electronic lock systems are equipped with software and after several attempts to access the key failed, the locksan employee withdrew from the softwareProduction function.
However, the security manager should check this feature closely as some programs only exclude unauthorized employees from the system for a short period of time (like 30 minutes.
For any employee who overuses the key manufacturer, all managers should be vigilant, especially during any relatively slow period.
In some cases, CCTV is used to help monitor the front desk.
The ock system can also be audited by hotel management and safety professionals.
Most of them recorded the number of keys made, the staff who made the keys, and the time and date they were programmed.
The Ock system also tells security personnel what level of keys are made, such as amaster or guest rooms.
It is better to audit the system on a daily basis, but this is not always possible.
The weekly audit is very effective. Maintenance.
In most systems, the electronic lock is battery.
Power equipment including card scanner and clock.
These units must be strictly checked to ensure that all parts of the lock work properly.
The battery, which can last six months to a year, is the most common problem with electronic locks.
The housekeeper should be instructed to check for any signs of insufficient battery power and immediately report the issue to their supervisor.
Most locks prove that they are under battery power by flashing a small red light or making a chirp sound when using a door-ban card.
To avoid any problems, the low battery should be replaced immediately.
As part of the maintenance plan, a security officer can be assigned to regularly check the time and date settings of the lock.
This process is done with a device. -
It\'s actually a small computer. -
Known as the Inquirer, insert the lock in an accessible way and download the information from memory.
Due to an internal clock failure or a problem with the scanner, the time setting may not be correct.
The internal clock can usually be reset easily, but when the time setting is turned off due to the bad scanner, the scanner must be replaced.
While this day-to-day maintenance process can be time consuming, this is essential and large hotels should make a schedule to ensure that all locks are checked every six months for a period of time, such
In the investigation, failure to properly maintain the time setting may make the function of the lock worthless, at best make the security look stupid, and worst of all, the cost of the hotel is far more than regular maintenance.
In a particularly bad case, a security officer checked a lock after the theft.
The last time someone entered the room, the lock reported 1952. Emergency keys.
One feature of most electronic card key lock systems is the ability to program emergency keys.
Like masters, emergencykey has access to any room in the hotel.
However, the only difference is that the emergency key can even exceed
A latch to ride a lock.
Somemanufacturers manufactures electronic locks with metal emergency key cylinders.
In both cases, the use of emergency keys should be strictly restricted.
Few people need such a key;
It is mainly used in cases where the occupants of the room are sick or incapacitated and the body is unable to open the door.
It can also be used for locka doors, thus blocking the holders of all other keys, including the master.
More than one emergency key should not exist for any given time, and access should be limited to security personnel and senior management.
A good system is to put the emergency key in a locked metal box with glass in front and ask someone to break the window to get the key.
The key to the metal box should always be kept by the safety director.
The glass box should be in the safety office where you can see 20-
Four hours a day.
Every time an emergency key is used to enter the room, the security guard should be on the record.
A report should be submitted to the senior management outlining the reasons for using the emergency key, including the employee who used the emergency key, the date and time the key was used, and the date and time the key was returned.
The security guard should immediately return the key to the metal box and install the new glass panel as soon as possible.
Each safety Department duty supervisor should have a physical check when starting the shift to see if the emergency key is in the box.
If the emergency key is lost, each lock in the hotel should be reprogrammed immediately.
Although there is no perfect security system, the security of the electronic card key system can be greatly improved.
By maintaining proper key control, maintenance and emergency safeguards, the security department can ensure that the hotel\'s investment in electronic key systems is maximized. George P.
CPP\'s Hall is director of safety and security for 400-Washington Vistaroom luxury)
: Hotels in downtown Washington, DCC.
He\'s a member of Assisi.